Policy

OUR MISSION

It is our mission at Derma Nails Spa to provide phenomenal beauty and personal care services in a relaxing and welcoming environment that leaves our clients feeling pampered and confident. By providing personalized services tailored to our clients’ unique needs and preferences, we’re dedicated to helping our clients achieve their beauty and personal care goals.

E-GIFT CARDS & GIFT CARDS 

All Gift Card purchases are final and they can only be redeemed at Derma Nails Spa located at 1091 Polaris Pkwy, Columbus, OH 43240

E-Gift Cards bought online require THREE processing days from the date of purchase to be used in the salon. This is because our sales platform must process the payment fully and settle it for use. This does not pertain to gift cards that were bought in-store.

Please present a copy of email confirmation to the cashier for utilization of E-Gift Cards.

Gift cards are a one-time purchase and cannot be canceled. Gift certificates cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift certificates are non-refundable. Additionally, Derma Nails Spa is not responsible for lost, stolen or damaged physical Gift cards or any unauthorized card use. Lastly, gift cards expire two years from the date of purchase.

CANCELLATIONS

Appointments can be canceled a minimum 4 hours in advance by calling (614) 848-5300. Please give at least 4 hours notice so that we have the opportunity to offer your reserved time to another client on our waiting list. We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice when you can’t make an appointment. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment.

We ask that you please reschedule or cancel at least 4 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% of the cost of your service. 

LATE ARRIVALS

Tardiness Scheduled appointments have a 15 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 15 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services. 

NO SHOWS

If you make an appointment that you don’t cancel and don’t show up for, we reserve the right to charge a service fee.

REFUNDS

If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon. 

COMPLIMENTARY FIXES

If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within 3 days of your original services. No refund is given after it has been rendered. 

– Enhancements and gel polish manicures are guaranteed for 10 business days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first 10 days, please call us to schedule a free repair. (Repairs must be arranged within 3 days of notification to the salon to be considered complementary fixes.) Repairs after 10 days or for breakages, tears, and corner breaks without notifications are $10+ each. (Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service).

– Traditional Nail polish services are not guaranteed.

However we would be glad to fix them for you. Must be called in within 24-48 hours after initial service and schedule an appointment for nail fix within 2 days. 

10-DAY GUARANTEE POLICY

– There will be no changes in color or design. 

– We are happy to fix your lift, chip, or cracked nails within 10 days of service. 

– 10-day guarantee policy will not be applied to regular polish. 

– Customers are responsible for their choices of color. – If you cannot return to our salon within 10 days, please call (614) 848-5300 and we would be glad to make proper arrangements.

Please DO NOT EMAIL for fixes . Please call the salon and leave a voice message if no one picks up. We would like to quickly serve you as soon as possible. 

CHILD SAFETY

In order to provide a comfortable and relaxing atmosphere children are only permitted in the salon if they are being seen by one of our Nail Artisans. For safety reasons and insurance purposes, NO child under the age of 10 may accompany you while you are having a service. We do not want to compromise you and our other guests’ experience and kindly ask that you make your child care arrangements prior to your scheduled appointment. We do not have the facilities to care for children and will not provide child supervision. We cannot assure their safety in a professional environment. 

YOUR UNDERSTANDING IS GREATLY APPRECIATED. 

PETS

Pets of any kind, other than service animals, are NOT allowed in the salon. The State Board of Cosmetology has specific Rules and Regulations stating cleanliness and sanitation, and we abide by these rules. In order to protect our clients that are more susceptible to allergies, NO animals of any kind are to be permitted in the salon at any time. Service dogs with the official “Service Animal” vests are the ONLY exception. We invite you to talk with us about any questions or concerns. 

CELL PHONES

The Nail Polish Cottage is a place for our clients to relax. Please check to see if your phone is on vibrate or silent. We ask kindly that if you need to make a phone call please step outside. If you need to take an important phone call, please let us know in advance before your service. Keep in mind this may cut into your service time. We also ask that while your Nail Artisan is working with you, you do not use your cell phone. It makes it difficult for them to do their job up to the standards. Thank you! 

We Reserve the Right to Refuse Service To:

Anyone with a nail condition we suspect may be contagious

Anyone with open or infected wounds on the treatment area

Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service

Anyone more than 10-15 minutes late for an appointment

Anyone demonstrating inappropriate behavior to our nail technicians and other customers.